143 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Ordered pizza @ 6:45pm on 02/09/2018 at store #8240 Durham, NC. When I ordered my pizza I was told pizza will be ready in 25-30 min.

I arrived to pick up my pizza at 7:15pm and was told it would be ready in 10 minutes. I waited 10 minutes patiently and nothing ever came out. After several visits from employees informing me my pizza would be ready in 10 minutes(obviously it never came in 10 minutes). My pizza was sitting on a rack with all the other pizzas for over 45 minutes getting cold.

They said we was waiting for cheese bread and brownie. My brownie wasn't done yet so they gave my cheese bread to the delivery driver for a delivery order and continued to make me wait longer for new cheese bread after the brownie had finished cooking. It is now 8:01pm and my pizza is cold and has been sitting on the rack for an hour. They gave me my food and would not let me get replacement pizzas for the food that was cold.

The manager said it was the computers fault orders are behind but she obviously cares nothing about the people who are paying for the food and getting cold, nasty, pizza that has to be reheated at home because they cant do their jobs.

I have never had to deal with such *** service at any papa johns, pizza hut or even dominoes. This Marco's pizza is the absolute *** place I've ordered pizza from.

Reason of review: cold pizza and bad customer service 1hr.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

Marcos Pizza Cons: Cold pizza and service 1hr wait for pick up of cold pizza.

Location: 1125 W North Carolina 54, Durham, NC 27707, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Marcos Pizza Reviews

  1. 625 reviews
  2. 336 reviews
  3. 326 reviews
  4. 191 reviews
  5. 81 reviews
Marcos Pizza reviews