Marcos Pizza Reviews and Complaints | marcos.com @ Pissed Consumer

Most helpful review

New Reviewer

Aug 01, 2022 Christina H Wvg

Soaked in grease horrible nasty

1.0

My family couldnt eat both pizzas were floating in grease, oil or butter we dont know but when I was handed the boxes from the delivery driver you could see the grease through the boxes it was so bad poring out. Bread is so greasy I cant even touch it without my fingers being soaked nobody could eat it it made us all feel very sick. Horrible I will never be ordering again from here . Worst pizza I have never seen her had in my life.

User's recommendation: I wouldn’t recommend to anyone I feel sick.

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#3815359

Location

Temecula, California

Loss

$35

Preferred solution

Full refund

New Reviewer

Sep 23, 2022 Terence C Atc

Refund

I ordered 2 bags of BBQ chips it didn't come with my order I'm trying to get a refund for the chips.

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#4018616

New Reviewer

Sep 23, 2022 William M Luk

3 Pizza Ordering Concerns

Problem #1 In the recent past months, we responded to a Marco's email advertisement to order a Large single topping pizza for $8.99. We were told they were unaware of the $8.99 offer but took our order and said it would be $10.99. We said we'd show them the...

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#4001115

Loss

Preferred solution

It's be nice to either get my money back for what we paid for and didn't receive. Just remember, many people like ourselves (in this situation) ordered our pizza on the fly from our car on a small iPhone screen while on the road.

New Reviewer

Sep 23, 2022 Patricia J Obi

Incident at your store in Covington Georgia

1.0

Hot pizza fell in my car at pick up window and they would not open window back up and blocked my calls .

User's recommendation: Call a Lawyer immediately.

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#4000162

Location

Covington, Georgia

New Reviewer

Sep 21, 2022 Calvin W Sdy

Bad experience

4.7

I ordered a deluxe thin crust pizza at 6:50pm yesterday, September 20th. I arrived 19 minutes later to understand that my pizza was not only not there but the manager in charge said that I called another store instead. Afterwards, I showed him my call log on my phone...

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#3991498

Pros

Great pizza

Preferred solution

Price reduction

New Reviewer

Sep 19, 2022 Patricia J Obi

Incident at your store in Covington Georgia

1.0

Ordered 2 pizzas, large & small for pick up. The employee ( Black Male) pushed them our the window and the tops were not secure. They landed in my lap and all over my seats. He then slammed the window, I asked for napkins, wet towels or anything because the pizza was hot on my skin and leather seats. I was totally ignored for b several minutes. Blew my horn, ring doorbell, knocked on window was ignored. Called the store 5hey said you are blocked. I am holding them liable for my thigh and my car seat.call your Lawyer if you're burned.

User's recommendation: Call your Lawyer if you're burned.

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#3980588

Location

Covington, Georgia

New Reviewer

Sep 18, 2022 JEAN L Ygl

Can't submit your survey.

4.6

Got an email link to take your survey, which I did. It said I didn't answer all of the questions, and I DID! It wouldn't send. Too bad for you. But my pizza was really good.

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#3977298

Location

Portsmouth, Virginia

New Reviewer

Sep 17, 2022 Stephen B Qgz

My address don't match with app

4.3

I've had marcos delivered to my apartment for months but now it says my address can not be found in the system an it's made it difficult to use my coupons or have food delivered from the app

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#3970799

Pros

Amazing food

Cons

Pricey

Preferred solution

My address to be put back in

Sep 13, 2022 PissedConsumer3956645 of Jacksonville, FL

I tried to get a job there and had agreed to a schedule and the manager lied. The food also sucked . The sandwich was cold

1.0

If you agree to a schedule is that the schedule ... Or do you lie and then go back on your word about the schedule. The manager has me do this computer training and Im supposed to use my cell phone inside the noisy store. I was supposed to focus it just seemed like a dumb *** operation .

User's recommendation: Go to elsewhere.

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#3956645

Location

Jacksonville, Florida

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New Reviewer

Sep 13, 2022 Mike G Qxy

Horrible Service

1.3

Over $50 for 2 medium pizzas (not including delivery fees). Website stated estimated delivery time would be 63 minutes. After an hour and a half website stated order was still being made. I called and cancelled order and employee was rude about it and stated driver would be leaving shortly. I told them if driver leaves with my pizza and tries to deliver he would be delivering it for free. Marco's still charged my card and I had to dispute charges to get the charge reversed. I will NEVER order from Marco's again. Its worth the drive to go the Beau Jo's pizza from now on.

User's recommendation: STAY AWAY FROM MARCO'S...HUGE DISSAPPOINTMENT!

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#3956239

Location

Arvada, Colorado

Cons

Horrible service
Horrible pizza

Preferred solution

Apology

New Reviewer

Sep 11, 2022 Gavin A Alq

Complaint

4.0

Hello. I have been working at Marcos for almost 2 years now as a pizza driver and the managers hired this driver that I am complaining about about 6 months ago Id say. She is the worst thing this marcos needs as she is always causing drama and nobody at the store can...

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2 comments

Sep 11, 2022 PissedConsumer2248084 #2248084

This also happened to me at jets pizza. I now how frustrating that can be

0 0

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#3947943

Location

Bedford, Michigan

New Reviewer

Sep 11, 2022 Abayomi Ujk

Ordering a pizza

3.9

I attempted to order a pizza from a location close to where my wife works so she could pick it up after work. I was on hold for over an hour listening to a meßage about how great all their offers are an d just order them. Which is exactly what I was trying to do. However none would pick up. I then took the suggestion to order it online, which I did. Well it when my wife stopped to get the pizza in no order...prior to close to pick up, The I tried to call again,no answer... When my embarrassed wife was their, trying to sort it out, they did answer.YEAH

User's recommendation: Improve the phone system, simplify online ordering.

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1 comment

Sep 12, 2022 PissedConsumer2248254 #2248254

What kind of man tries to order a pizza on line for his old lady to pick up on the way home... Lame Alpha Foxtro

0 0

#3947583

Location

Cleveland, Ohio

Sep 09, 2022 PissedConsumer3940474 of Tampa, FL

Ordered pizza told an hour for delivery two hours now not here yet

3.2

Ordered pizza for delivery told an hour two hours now not here yet told not enough drivers!!! It sucks

User's recommendation: Delivery sucks not enough drivers.

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#3940474

Location

Tampa, Florida

New Reviewer

Sep 06, 2022 Jan M Wqd

Poorest quality & diminished taste

2.1

I have a Marco's about 8 minutes (on Eastfield Rd. in Huntersville, NC) from my home. It used to be a reliable great place to get good pizza. I just got my cold pizza with tomatoes thrown on after it was cooked with a thick crust which I didn't order and chopped red onion. There was no attempt to cut it. It was $25.69 before tip which was supposed to be a special deal. I will never order from Marco's again and will warn my neighbors. What a shame to turn a good business into one that is obviously not interested in doing a good job. It was one of the worst pizza's I have ever had.

User's recommendation: Papa Johns Pizza about a mile away.

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#3928740

Location

Charlotte, North Carolina

Product

Marcos Pizza Pizza

Pros

It used to be a good place to order pizza

Cons

Quality has really diminished and the service

Loss

$29

New Reviewer

Sep 05, 2022 Lum Soh

Complaint

1.0

Good was not prepared properly Undercooked Bad customer service and manager did not resolve the problem.

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#3925070

Location

Norcross, Georgia

Preferred solution

Apology

Sep 05, 2022 PissedConsumer3924435 of Louisville, KY

Your employees don't wear gloves and it's unsanitary

2.3

As I walk in to get my food the employees are fixing food without gloves , that's a health code violation and y'all gonna lose customer's because of that. I've seen putting cheese on the pizza put his finger in his ear and repeatly put more cheese in on the pizza and no one did anything about so please make them wear gloves.

User's recommendation: Not until they start wearing gloves.

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#3924435

Location

Louisville, Kentucky

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

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Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Location	3/5
Price Affordability	3/5
Quality of Food	3/5
Nutrition Description	3/5
Diversity of Products or Services	3/5

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