Marcos Pizza

We have been ordering pizzas from Marco at Pier Park in Panama City Beach Florida for years ...

And today we ordered a pizza and bread sticks and it was 40.70 absolutely ridiculous..we've never paid that for 1 large pizza and bread before ...got the receipt and was looking and no prices on it for anything ...which is *** to me also ... no customer survey code or anything not even a store number ...YEAH I VERY PISSED OFF !!! and the whole time we were trying to order the young lady could do nothing but laugh at someone beside her ...took forever to get it ordered and then waited for 75 minutes to get here ...It will be our last time ordering from there thats for sure ...

Place an order online for delivery. Pizza came.

Requested garlic butter cup, no pizza sauce cup. Got all pizza sauce, no garlic butter. Driver said there was nothing he could do. I even gave him a 15 dollar cash tip on a 45 dollar order.

Called management. Tried to explain what was wrong. I was told not to talk to her like she was 5, which I was not. She said I could come pick up garlic butter.

Offered 10 dollars credit, which they never honored. Last time we did pick up, the employees were too busy trying to trade pizza with another company, Chinese food that is. Poor management, rude drivers, rude employees. Quality of food is poor.

Pizza is never made right; breadsticks are always overcooked. The store has things that would not pass if health inspectors did a surprise visit, which I should call and report for health violations. Music is always too loud when going in. Try hiring people who want to work and earn a paycheck, other than people who seem to be there only for a paycheck and first do not care about the quality.

The driver did bring me a garlic butter cup, which was very passive-aggressive as he gave us 12 cups. It does not matter if it is delivered or in-store pick up; it's always wrong.

Today, on 03/30/25, I placed an order for delivery at 6:22 PM. The order said it was on the way at 6:45. I called the store an hour after I placed the order (at 7:22 PM), just for them to tell me the order would be there in an additional 30-40 minutes. At this point, I am highly upset and still giving them a chance to deliver it. At 8:22 PM, with no sign of them coming, I had no choice but to ask for a refund. I am highly upset with this store; this is not the first time I've had trouble with this location, but this is absurd. Location and store information:

Marco's Pizza

22800 Lake Shore Blvd

Euclid, OH 44123

216-289-****

I would like some type of compensation or some sort of that for this inconvenience. Thanks.

I am writing to express my disappointment regarding my recent visit to your location, despite the fact that you do not deliver to our area. I have always enjoyed your excellent food, but unfortunately, this is the second unsatisfactory experience I have encountered.

During a previous visit, I received a salad with brown lettuce, the salad was slimy under the bottom and it was not edible and while the manager generously issued a credit to my account, I hoped for a better experience moving forward.

However, on my most recent visit, I ordered two pizzas, and upon returning home, I discovered that both pizzas were horrendously burnt on the bottom. Instead of a proper crust, there was simply charred dough with little to no cheese. The beef pizza had a few specks of beef. Regrettably, we had to discard the pizzas, and I was left to find an alternative for dinner.

I have pictures that I can forward to illustrate the condition of the pizzas for your review.

As a loyal customer, I find this situation to be very disappointing. It is disheartening to receive such poorly made products, and I cannot help but wonder if your staff would be willing to consume these pizzas themselves.

I hope you will address this matter, as I would like to continue supporting your establishment. Thank you for your attention to this issue.

We chose this location outside our delivery area because the food was less than satisfactory and had continued problems. Now having issues at this location!

With all the competition their products and services should be excellent each time. Staff need to take accountability for what they serve their customers.

Also, very disappointed with their customer service as well for not answering my complaint email. Their corporate just don't care!!

Find below the email complaint:

To whom it may concern,

My name is Severino L. Rodriguez. My complaint is as follows: Improper handling of my order, not getting the pizza I ordered, and also wrong Buffalo Wings order.

My order was supposed to be the Pepperoni Magnífico, I had my order on my phone screen ready to place, but Mr. Autumn said he had just ran-out of the smaller pepperoni, also, offered to place the order at the register and make me a regular pepperoni and would make-up for it with the added regular pepperoni., when and after paying for my order and receiving it I opened the pizza box and noticed they had made me a very bold pizza, lacking pepperonis and I immediately addressed the situation but received a lot of excuses with Mr.

Autumn starting to argue with the lady who made the pizza as she told him that he didnt specify or tell her to put extra pepperoni but then he turns it on me saying that I needed to ask him for extra pepperoni, obviously not remembering what he told me when placing my order., I told Mr. Autumn that he was supposed to make up for the lack of the smaller magnífico pepperoni as he told me, before I authorized the order. He wanted to continue arguing, insisting and I said thats ok, Ill take care his unprofessional attitude latter and left. All the while, not a word about taking care of a simple situation that could have been fixed by just telling me, Sir, I can add some extra pepperoni if you like!

But did not.

When I arrived home and my wife opened the rest of the order, we found the Buffalo Wing order was actually regular wings with a thin string of the hot sauce which we couldnt taste the hot spice. The lack of etiquette (arguing in front of other customers), not admitting wrong doing with an order that is clearly understood, undermines a business structure.

Not in best interest!

This was my experience with Mr. Autumn on 05/26/2025 at 6:56:26 pm, Transaction No: 18465**** at the 8415 Cheswick Oak Ave

Jacksonville, FL 32244

(904) 771-****