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Marcos Pizza

Marcos Pizza

marcos.com
What is your customer experience with Marcos Pizza?

Marcos Pizza Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Marcos Pizza has 2.2 star rating based on 1739 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Marcos Pizza to a friend or colleague.

  • Rating Distribution
  • Pros: Good pizza, Great pizza, Good food.
    Cons: Customer service, Manager attitude, Bad customer service.

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Media from reviews

Marcos Pizza - Pizza not cut
Marcos Pizza - Pizza not cut - Image 2Marcos Pizza - Pizza not cut - Image 3Marcos Pizza - Overcharged and No Prices on the Reciept !!!!Marcos Pizza - Overall bad service management ,6287 Pearl Rd Cleveland, OH 44130Marcos Pizza - Overall bad service management ,6287 Pearl Rd Cleveland, OH 44130 - Image 2Marcos Pizza - My points not added after purchase
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Top Marcos Pizza Reviews

Positive Review

"I'm a previous employee"

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We really do make some good pizza. I feel like our toppings are real and fresh. We try our hardest to keep our store clean, and provide good customer service....

Critical Review

"Poor customer service!"

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The manager of the store at Wichita Falls, is a complete jerk not only to customers but he yells at his staff in front of all of them a the customer hear...

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David Qum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Worthington, Ohio

Pizza 1 hr late, address not deliverable after 15 previous deliveries, manager unfriendly, rude, and threatening.

Manager told me she would cancel my order even though she was in the wrong. This is not the first time my family has had problems but will be the very last to include suggesting same to all family and friends.

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User's recommendation: Do not order, waste of time and money

Resolved
Kellie Y Vzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Resolved: My points not added after purchase

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Marcos Pizza - My points not added after purchase
Updated by user Jun 08, 2025

Company fixed the issue and I have been provided with other. Rewards points missing were added to my account. Resolve issue.

Original review May 24, 2025
My name is Kellie Young and I have your app. Yesterday I made a 17.00 purchase at your store in san Antonio, TX on Culebra rd.

I have tried several times now to forward my information and receipt by the only method Marcos has to do that. There's no customer service number listed for concerns the only number when googled that comes up is for gift cards. I've never experienced not being able to reach a customer service number for businesses. My email address is kelliejohnson77@***.com, and my phone number is 210 724 ****.

I'd appreciate it if someone would contact me regarding this, and add my 17 points to my account. Thanks in advance for your cooperation in this matter.
View full review
Cons:
  • Horrible contact methods

Preferred solution: 17 points added to my account which I already paid $17.00

User's recommendation: Not good!

Daisa Oee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Panama City Beach, Florida

Overcharged and No Prices on the Reciept !!!!

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Marcos Pizza - Overcharged and No Prices on the Reciept !!!!

We have been ordering pizzas from Marco at Pier Park in Panama City Beach Florida for years ...

And today we ordered a pizza and bread sticks and it was 40.70 absolutely ridiculous..we've never paid that for 1 large pizza and bread before ...got the receipt and was looking and no prices on it for anything ...which is *** to me also ... no customer survey code or anything not even a store number ...YEAH I VERY PISSED OFF !!! and the whole time we were trying to order the young lady could do nothing but laugh at someone beside her ...took forever to get it ordered and then waited for 75 minutes to get here ...It will be our last time ordering from there thats for sure ...

View full review

User's recommendation: Make sure to Ask for a receipt with the price on it ...

2 comments
Guest

Why didn’t you ask for a total when you placed your order?

Guest

"It will be our last time ordering from there", see you solved your own problem.

View more comments (1)
Carol W Fte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Parma Heights, Ohio

Overall bad service management ,6287 Pearl Rd Cleveland, OH 44130

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Marcos Pizza - Overall bad service management ,6287 Pearl Rd Cleveland, OH 44130
Marcos Pizza - Overall bad service management ,6287 Pearl Rd Cleveland, OH 44130 - Image 2

Place an order online for delivery. Pizza came.

Requested garlic butter cup, no pizza sauce cup. Got all pizza sauce, no garlic butter. Driver said there was nothing he could do. I even gave him a 15 dollar cash tip on a 45 dollar order.

Called management. Tried to explain what was wrong. I was told not to talk to her like she was 5, which I was not. She said I could come pick up garlic butter.

Offered 10 dollars credit, which they never honored. Last time we did pick up, the employees were too busy trying to trade pizza with another company, Chinese food that is. Poor management, rude drivers, rude employees. Quality of food is poor.

Pizza is never made right; breadsticks are always overcooked. The store has things that would not pass if health inspectors did a surprise visit, which I should call and report for health violations. Music is always too loud when going in. Try hiring people who want to work and earn a paycheck, other than people who seem to be there only for a paycheck and first do not care about the quality.

The driver did bring me a garlic butter cup, which was very passive-aggressive as he gave us 12 cups. It does not matter if it is delivered or in-store pick up; it's always wrong.

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User's recommendation: Don’t waste your money. Support another place.

1 comment
Guest

You deserve anything that happens after continuing to go there with such a long list of grievances.

Elijah B Grp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very upset about an order

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Marcos Pizza - Very upset about an order
Marcos Pizza - Very upset about an order - Image 2

Today, on 03/30/25, I placed an order for delivery at 6:22 PM. The order said it was on the way at 6:45. I called the store an hour after I placed the order (at 7:22 PM), just for them to tell me the order would be there in an additional 30-40 minutes. At this point, I am highly upset and still giving them a chance to deliver it. At 8:22 PM, with no sign of them coming, I had no choice but to ask for a refund. I am highly upset with this store; this is not the first time I've had trouble with this location, but this is absurd. Location and store information:

Marco's Pizza

22800 Lake Shore Blvd

Euclid, OH 44123

216-289-****

I would like some type of compensation or some sort of that for this inconvenience. Thanks.

View full review
Loss:
$25

Preferred solution: Full refund

4 comments
Guest

So you say you asked for a refund at 8:22pm Who did you ask and what was the response?

Chao Pne

The only think you are entitled ot is a refund. NO MORE, you are not entitled to compensation.

Guest
reply icon Replying to comment of Chao Pne

It seems there are a lot of these type of entitled people running around thinking they are owed for their time. It’s pathetic.

Guest

You deserve your money back. Not any additional compensation.

View more comments (3)
Sean S Ypv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bryant, Arkansas

Marcos is *** company

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Marcos Pizza - Marcos is *** company
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Marcos Pizza - Marcos is *** company - Image 3

You have a district manager Keith Elumbaugh and Abby bomsberger so close together that she never gets fired or dismissed for anything other than being there??? Why does this Man Keith talk trash about everything But Abby Bomsberger?

She never gets fired never written up! Runs to Keith Elumbaugh and never listen to No General Manager in Bryant Arkansas location!!!

View full review
Loss:
$12000
Cons:
  • Grapes and strawberries

Preferred solution: Apology

Mancel Lmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Complaint

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Preston the GM there just cussed me out for asking him to stop having his people come over to my job and start stuff because I quit he is cutting people's hours that still talk to me he is retaliating against me for quitting and I quit because he cut my hours after I got a second job. I have all the conversations from before I got the second job and everything starting he was ok with it then what he did after I started the second job and I got him admitting he lied to me also.

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User's recommendation: Don't ever go here

Resolved
Augusto Mjq

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Verified Reviewer
| map-marker Dayton, Ohio

Resolved: Can't order on app. To complain about a store representative

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App isn't working I can get all the way to the end and then won't let me check out. Says call the store. But store won't give me the app prices

View full review

User's recommendation: Don't eat here

Sharon H Ttd

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Verified Reviewer
| map-marker Warner Robins, Georgia

Complaint

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Marcos Pizza - Complaint
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I am writing to express my disappointment regarding my recent visit to your location, despite the fact that you do not deliver to our area. I have always enjoyed your excellent food, but unfortunately, this is the second unsatisfactory experience I have encountered.

During a previous visit, I received a salad with brown lettuce, the salad was slimy under the bottom and it was not edible and while the manager generously issued a credit to my account, I hoped for a better experience moving forward.

However, on my most recent visit, I ordered two pizzas, and upon returning home, I discovered that both pizzas were horrendously burnt on the bottom. Instead of a proper crust, there was simply charred dough with little to no cheese. The beef pizza had a few specks of beef. Regrettably, we had to discard the pizzas, and I was left to find an alternative for dinner.

I have pictures that I can forward to illustrate the condition of the pizzas for your review.

As a loyal customer, I find this situation to be very disappointing. It is disheartening to receive such poorly made products, and I cannot help but wonder if your staff would be willing to consume these pizzas themselves.

I hope you will address this matter, as I would like to continue supporting your establishment. Thank you for your attention to this issue.

We chose this location outside our delivery area because the food was less than satisfactory and had continued problems. Now having issues at this location!

With all the competition their products and services should be excellent each time. Staff need to take accountability for what they serve their customers.

View full review
Loss:
$21
Pros:
  • Great taste
  • Clean environment
Cons:
  • Hard to report complaint on their website
  • Food getting worse

Preferred solution: Full refund

User's recommendation: Each location is different

Stony Goj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Complete disappointment!!

Also, very disappointed with their customer service as well for not answering my complaint email. Their corporate just don't care!!

Find below the email complaint:

To whom it may concern,

My name is Severino L. Rodriguez. My complaint is as follows: Improper handling of my order, not getting the pizza I ordered, and also wrong Buffalo Wings order.

My order was supposed to be the Pepperoni Magnífico, I had my order on my phone screen ready to place, but Mr. Autumn said he had just ran-out of the smaller pepperoni, also, offered to place the order at the register and make me a regular pepperoni and would make-up for it with the added regular pepperoni., when and after paying for my order and receiving it I opened the pizza box and noticed they had made me a very bold pizza, lacking pepperonis and I immediately addressed the situation but received a lot of excuses with Mr.

Autumn starting to argue with the lady who made the pizza as she told him that he didnt specify or tell her to put extra pepperoni but then he turns it on me saying that I needed to ask him for extra pepperoni, obviously not remembering what he told me when placing my order., I told Mr. Autumn that he was supposed to make up for the lack of the smaller magnífico pepperoni as he told me, before I authorized the order. He wanted to continue arguing, insisting and I said thats ok, Ill take care his unprofessional attitude latter and left. All the while, not a word about taking care of a simple situation that could have been fixed by just telling me, Sir, I can add some extra pepperoni if you like!

But did not.

When I arrived home and my wife opened the rest of the order, we found the Buffalo Wing order was actually regular wings with a thin string of the hot sauce which we couldnt taste the hot spice. The lack of etiquette (arguing in front of other customers), not admitting wrong doing with an order that is clearly understood, undermines a business structure.

Not in best interest!

This was my experience with Mr. Autumn on 05/26/2025 at 6:56:26 pm, Transaction No: 18465**** at the 8415 Cheswick Oak Ave

Jacksonville, FL 32244

(904) 771-****

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Catherene Dfd
map-marker Mansfield, Texas

Late Delivery issue and poor pizza quality

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Marcos Pizza - Late Delivery issue and poor pizza quality

Pizza was an hour late!

Had been dumped in the box

When we called they said is would be over an hour to get a new pizza delivered. So we told them we would come pick it up.

The new pizza was cold!

And they would not give us back

Our delivery fee or the driver tip!

This happens frequently but we loved Marcos Pizza so kept giving them another chance! We are DONE!

We wont go back.

Trios pizza is closer anyway!

Customer service is impossible to reach. They dont care either!

View full review

User's recommendation: Find another pizza delivery place

Debra M Vhr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Harbor, Florida

A ridiculous company which resolves no issues and fails their customers

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Marcos Pizza - A ridiculous company which resolves no issues and fails their customers
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Your QR Code for free items as advertised does not print on your receipts, your website is a joke, you get looped back to the same initial query, nothing works on "tell marcos"...I may as well "tell toilet", local store is as useless as the website

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User's recommendation: Do not depend on Marco's non-existent customer service for ANYTHING‼

Delores T Hxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Terrible pizza

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This evening I ordered 2 medium pizza deal with cinnamon sticks and cheese sticks. The pizzas were terrible.

They cold, overcooked and dry. And the cinnamon sticks were flat , dry, hard and cold. I have never received pizza like this before. Id like a refunded for my pizza and cinnamon sticks.

Please. Also it took forever to make this complaint because the comment card system online does not work, it forced you to look through thousand of your stores to find the one your order from.

Then an error occurs and cannot submit the compliant. Please fix this.

View full review
Loss:
$32
Pros:
  • Most of time good pizza
Cons:
  • When its bad is terrible

Preferred solution: Full refund

2 comments
Guest

This is not the Marcos Pizza website. Why didn't you pack up the food immediately and return it for a replacement or refund?

Leisa Hiy

RETURN THE PIZZA AND CINNAMON STICKS FOR YOUR REFUND.

View more comments (1)
Jniyah Dfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montgomery, Alabama

Marco isn’t a business it’s bully, UFC or Congress and mama bear was on attack for clerk wanting to fight

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Updated by user Jun 07, 2025

I wouldn’t go to this location - clerk wanted fight over incorrect order, family came had 30 minute telling off from mama bear and another relative, store owner/management will not call and region manager can’t get resolution… Stay away for safety

Updated by user May 28, 2025

Unfortunately not even left messages for General on top of trying to go through your service and Marco Corporate communications. Nothing seems to allow any communication thus far.

Original review May 23, 2025
I ordered a pizza for 3rd time in 3 weeks. Meat lovers however there wasn't any meat.

Went to store was addressed very unprofessionally the clerk was laughing and wanted to fight when I said it is not funny. Then while I was still in the store the clerk's mom entered the store and berated me for 30 minutes at my truck outside the store. She would not stop until I informed her and demonstrated seating in my truck the motions that he made toward me wanting to initiate a fight.

All I wanted was to get a pizza correctly, I didn't accomplish that and nearly ended up in a fight but what took the cake was getting told off by mama bear. Obviously he called his mother - I thought this was a place of business not UFC or Congress.
View full review
Catherene Dfd
map-marker Mansfield, Texas

Delivery issue

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Marcos Pizza - Delivery issue

It took over an hour to get the pizza. It was destroyed when we got it.

We had to go pick up a pizza.

It was cold due to not baking long enough. Wealso did not get back the delivery fee or the driver tip!

17732****.

Order number

Saturday, March 29, 2025

I uploaded a picture for you to see ehat they delivered to us! It was also cold !!

View full review

User's recommendation: Call another pizza place

Michelle K Kry

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fayetteville, North Carolina

Burnt pizza and management

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Marcos Pizza - Burnt pizza and management
Marcos Pizza - Burnt pizza and management - Image 2
Contains 1 confidential file for company representatives

I received my order and, upon opening my pizza, it was very burnt, definitely not edible, and it wasn't what I ordered. I called the store and the manager Maso wasn't willing to give me credit for a future order or have another pizza delivered to me.

The lady who was going back and forth relaying messages between myself and the manager was also of little help.

He told her to tell me to bring the order back and when I explained that I don't have a car to do so, he was still not willing to correct the problem. I will never order from Marco's on Ramsey St in Fayetteville, NC again.

View full review
Loss:
$27
Pros:
  • Delivery was on time
Cons:
  • Management sucks

Preferred solution: Full refund

User's recommendation: Check your order before the delivery driver leaves

About

Summary

Marco’s Pizza is a US pizza company headquartered in Toledo, Ohio. It was founded by Pasquale Giammarco, a native Italian. Currently, Marco’s Pizza operates 800 stores in 30 states, Puerto Rico, India, and Bahamas. Its menu offers specialty pizzas like Meat Supremo, Deluxe Uno, Chicken Fresco, Hawaiian Chicken, as well as antipasto salad, chicken Caesar and Greek salad, meatballs, chicken wings, cheesy bread, chicken club Tuscano sub, ham and cheese Leonardo sub, and more. Toppings available are grilled chicken, tomatoes, anchovies, black olives, pineapple, ham, classic pepperoni, cheddar cheese, ground beef, jalapenos, feta cheese. Marco’s pizza restaurants operate from 11am till 11pm.

Marcos Pizza reviews and complaints

Marcos Pizza is ranked 52 out of 485 in Fast Food category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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