Marcos Pizza - Poor customer service/management

64 of 244 Marcos Pizza reviews

Ordered a medium pizza and a "hot deal" consisting of cheesy breadsticks and a large pepperoni pizza.I had purposely ordered over $25 worth of food so I could use a coupon that states "$10 off ANY order of $25 or more".

It was for pick up only so when I went to pick it up I was told I couldn't use my $10 off coupon (that I had purchased for $10 as a fundraiser from the school, by the way) because I had a "hot deal" and they couldn't do that. I knew this wasn't true because I had already used a $5 off just like the $10 one for nothing but the "hot deal" I had previously ordered. A manager who looked to be about twenty years old refused to let me use the coupon. I filled out an online complaint and the DM (craig) left me a voicemail.

I have returned his call and left him a voicemail to hear nothing back.

Very disappointed.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Quality of Food
Discounts and Special Offers
Customer service
Value for money

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Not being able to use a coupon

Reason of review:
Poor customer service
Monetary loss:
Product or service
Review category
Cafes, Restaurants and Bars
review #850307 by

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