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4.3

I order from Marcos for pizza for me and the kids once or twice a month. They are pricier than other pizza joints so we consider it a treat to get Marcos because it is really good pizza.

We earned loyalty points each time we ordered which is nice to know youโ€™ll get a discount for being a returning customer. I had finally earned my reward and that weekend we planned to order pizza and watch movies at home but had a home maintenance issue come up which ate up our spending/eating out budget and then some so ordering Marcos had to be put off a few weeks. Finally when we were back to normal routine at home I remembered my discount only to discover the loyalty points expired. Apparently when you earn them you have to use them within a few weeks or you lose them.

Seriously? Itโ€™s like they donโ€™t want to give the discount and hope people will forget or force them to order so they guarantee another sale ASAP?

Marcos isnโ€™t cheap to begin with so the discount does help and we were gonna get a bigger order since we had the reward we earned and Marcos chunked it. These shouldnโ€™t expire at all or at the very least they shouldnโ€™t expire so soon after earning it.

Reason of review: Poor customer service.

Location: 14718 AR-107, Sherwood, AR 72120, USA

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Guest

agree. .

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. make it an 'actual loyalty reward'

Guest

I agree!

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