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1.8

The food here at the 1320 Kempsville Rd, Chesapeake location has done nothing but go downhill! They used to have the best pizza (IMO) in the vicinity and I never minded spending the extra money for quality pizza/subs..

however they cannot get an order right anymore and when I tried to return my ruined order the manager tells me 'We don't do refunds'! You screwed up... what do you mean you don't do refunds? Customer Service is 50% of a business and this place lost mine!

Photo is of a $13 sub (I ordered 2 of them)that was supposed to be double steak/no mushrooms, I received barely steak add mushrooms! 1/3 of that is mushrooms... I don't do mushrooms!

Last time was 2 pizzas I ordered well done and they showed up rare... I had to throw them in the oven to finish cooking them!

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

Marcos Pizza Pros: Marcos when they first opened.

Marcos Pizza Cons: Downhill quality and customer service.

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