Marcos Pizza - Incorrect orders, poor customer service and no refunds when they make mistakes!
The food here at the 1320 Kempsville Rd, Chesapeake location has done nothing but go downhill! They used to have the best pizza (IMO) in the vicinity and I never minded spending the extra money for quality pizza/subs..
however they cannot get an order right anymore and when I tried to return my ruined order the manager tells me 'We don't do refunds'! You screwed up... what do you mean you don't do refunds? Customer Service is 50% of a business and this place lost mine!
Photo is of a $13 sub (I ordered 2 of them)that was supposed to be double steak/no mushrooms, I received barely steak add mushrooms! 1/3 of that is mushrooms... I don't do mushrooms!
Last time was 2 pizzas I ordered well done and they showed up rare... I had to throw them in the oven to finish cooking them!
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.
Marcos Pizza Pros: Marcos when they first opened.
Marcos Pizza Cons: Downhill quality and customer service.
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