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I arrived at your location at 9:35pm and walked into the store on FM 548 in Forney TX. When I walked in all three clerks looked at me.

I asked if I could place an order and the female advised that they were no longer taking orders. I advised that the sticker on the door states that the store closes at 10:00pm. She agreed and then stated that they stop taking orders at 9:30. I have never heard of anything like this before from a fast food restaurant.

I felt discarded and rejected after this encounter.

I didn't think it was fair after leaving my home and racing there to get food. Please let me know if this is your normal practice and if not what can be done about this horrid example of customer service.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

Marcos Pizza Cons: I wrote it in your review section, This was my frist experience with your restaurant.

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Guest

Yeah I've never worked pizza places, but if a place closes at 10 and you saunter in at 9:35 expecting a pizza ready in 25 minutes after you take 10 to decide what you want then yeah they were right to tell you to leave.

Anyway who eats at 10 p.m.?

Guest

Monetary loss= about zero

You only used your gas, don't stretch the truth.

As someone who also works at Marco's, I must say we do something similar.

The logic we apply to being "closed" is this: the doors must be locked at closing time and no comes in or out.

No deliveries 30 before and none at all 15 before. This allows the crew to actually do the bulk of the closing work right at closing as the heavier stuff can't be done until the doors are closed. This can change as well when factoring the volume of orders.

We will tell people we are no longer taking orders simply because we won't have them done until at least 30 after closing.

With that in mind, hopefully you can see it through our eyes.

On a side note, you can always call ahead and place your order.

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