Customer service
Delivery Service
Product or Service Quality

I placed a order about a month ago at the indianapolis in location on pendleton pike.After the pizza was delivered i noticed that it was left in the oven to long and the bottom of it was burnt!

The very next morning i called to complaint but i was placed on hold and the call was never retrieved. A week later a called and spoke with the same guy who hung up on me today! he was very rude and disrespectful!. Today i called back to have to order replaced but the same supervisor who goes by the name of fred got on the phone and before i could explain as of why i took so long he begins to be once again disrespectful and hangs up in my ear before i can get a word out!.

I dont care how long its been, i dont care if i ordered something a year ago. If i wasnt satisfied and i paid my money i want it replaced. You have a grown man over the phone disrespecting a woman and hanging up on her and hes suppose to be the manager?. I cant believe you guys have this person whose obviously miserable and dislikes his job walking for your company!.

This is not the first time me or a family memeber has ordered and this same guy was disrespectful!.Something needs to be done about him asap

Review about: Marcos Pizza Pizza.

Reason of review: Poor customer service.

Monetary Loss: $29.

Preferred solution: Let the company propose a solution.

I didn't like: Lousy customer service, Order was burnt.

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You sound like a *** ***, you get a bad pizza, you call back IMMEDIATELY, not the next day or next year. Probably looking for free stuff like most scammers


What happened to the pizza?Did you eat it or keep it to show it was burnt?

If you bought a pair of pants and found the crouch ripped out, you wouldn't throw them away and expect the store to replace them. You should give a restaurant the same courtesy. At least call that night and see if they want the proof.

You waited a week and most likely are it.You shouldn't get your money back

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