1.0
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Customer service
Delivery Service
Product or Service Quality
2 comments

I placed a order about a month ago at the indianapolis in location on pendleton pike.After the pizza was delivered i noticed that it was left in the oven to long and the bottom of it was burnt!

The very next morning i called to complaint but i was placed on hold and the call was never retrieved. A week later a called and spoke with the same guy who hung up on me today! he was very rude and disrespectful!. Today i called back to have to order replaced but the same supervisor who goes by the name of fred got on the phone and before i could explain as of why i took so long he begins to be once again disrespectful and hangs up in my ear before i can get a word out!.

I dont care how long its been, i dont care if i ordered something a year ago. If i wasnt satisfied and i paid my money i want it replaced. You have a grown man over the phone disrespecting a woman and hanging up on her and hes suppose to be the manager?. I cant believe you guys have this person whose obviously miserable and dislikes his job walking for your company!.

This is not the first time me or a family memeber has ordered and this same guy was disrespectful!.Something needs to be done about him asap

Review about: Marcos Pizza Pizza.

Reason of review: Poor customer service.

Monetary Loss: $29.

Preferred solution: Let the company propose a solution.

I didn't like: Lousy customer service, Order was burnt.

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Anonymous

You sound like a *** ***, you get a bad pizza, you call back IMMEDIATELY, not the next day or next year. Probably looking for free stuff like most scammers

Anonymous
#1333101

What happened to the pizza?Did you eat it or keep it to show it was burnt?

If you bought a pair of pants and found the crouch ripped out, you wouldn't throw them away and expect the store to replace them. You should give a restaurant the same courtesy. At least call that night and see if they want the proof.

You waited a week and most likely are it.You shouldn't get your money back

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