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Contact Marcos Pizza Customer Service

Marcos Pizza Phone Numbers and Emails

Toll-Free Number:

  • (833) 509-0285
Call customer service
Send Message

Customer Service:

  • (833) 480-0148
    GIFT CARDS
  • (419) 885-7000
    Slice of Support
  • (419) 882-3300

Alabama:

  • (334) 347-5700
    2200 Ozark Hwy Enterprise, AL
  • (334) 699-6700
    3119 Ross Clark Cir Dothan, AL

Arizona:

  • (602) 595-9060
    13953 W Waddell Rd Surprise, AZ,
  • (623) 518-9300
    15530 W Roosevelt St Goodyear, AZ
  • (480) 396-4300
    446 N Higley Rd Mesa, AZ

Bahamas:

  • +1 242 601 1000
    Cable Beach, Nassau, Bahamas Nassau, BH
  • +1 242 393 2200
    Village Road, Nassau, Bahamas Nassau, BH

California:

  • (559) 472-0090
    2230 Herndon Avenue Clovis, CA Suite 101 Clovis, CA
  • (916) 516-1660
    2230 Lake Washington Blvd West Sacramento, CA

Colorado:

  • (720) 759-4900
    1250 S Hover St Longmont, CO
  • (970) 506-1111
    2000 35th Ave Greeley, CO
  • (303) 339-3010
    459 S McCaslin Blvd Louisville, CO

Florida:

  • (305) 222-9191
    14615 SW 56th St Miami, FL
  • (954) 217-0800
    16220 Indian Trce Weston, FL
  • (954) 951-8600
    374 N Rock Island Rd Pompano Beach, FL

Georgia:

  • (229) 382-4995
    1401 Tift Ave N Tifton, GA
  • (229) 529-1755
    2815 1st Ave Se Moultrie, GA
  • (229) 245-9595
    4320 Kings Way Valdosta, GA

Illinois:

  • (309) 689-6633
    708 W. Glen Avenue, Peoria, Illinois

Investors/ Franchasing:

  • (419) 520-9774
    Franchasing

Louisiana:

  • (504) 340-3444
    2201 Barataria Blvd Marrero, LA
  • (985) 445-1299
    2349 Gause Blvd E Slidell, LA

Nevada:

  • (702) 790-2596
    3355 Novat Street Las Vegas, NV
  • (702) 655-2828
    4770 W Ann Rd North Las Vegas, NV
  • (702) 570-3080
    7540 Oso Blanca Road Las Vegas, NV

North Dakota:

  • (701) 232-3499
    2502 University Dr S Fargo, ND
  • (701) 364-9939
    2653 45th St S Fargo, ND

Puerto Rico:

  • +1 787 620 1990
    Anasco Plaza, PR #2 KM 143.3 Anasco, PR
  • +1 787 777 1275
    Bo. Guanajibo Carr.#2 Km 158.4 Mayaguez, PR
  • +1 787 337 9887
    Carretera 100 Km 6.8 Cabo Rojo, PR

South Carolina:

  • (803) 937-3777
    1564 Saint Matthews Rd Orangeburg, SC
  • (803) 306-7600
    443 Silver Bluff Rd Aiken, SC
  • (843) 569-6101
    650 College Park Rd Ladson, SC

South Dakota:

  • (605) 571-1260
    327 Main St Deadwood, SD
  • (605) 791-4949
    3625 Jackson Blvd Rapid City, SD

Texas:

  • (915) 600-5330
    7460 Cimarron Market, Building 1, Suite 100 El Paso, TX

Utah:

  • (801) 444-0011
    100 S Fort Ln Layton, UT
  • (801) 779-7990
    5585 S 3500 W Roy, UT
  • (770) 788-8803

Marcos Pizza Emails:

Customer Service
Slice of Support
Legal
Privacy Inquiries
press@marcos.com
Press Inquiries
Is this your business?

How to Contact Marcos Pizza?

Most Popular Number:

(833) 509-0285
Total calls: 2 884 Issues resolved: 22 Last call: Jul 10, 2025
author avatar
PissedConsumer Reporter

Marco’s Pizza’s corporate office is reachable at 1-419-885-7000, which oversees operations, provides franchise support, and manages overall business affairs. It serves as a useful platform for escalating unresolved problems, providing customers with the assurance that their concerns are handled by those with the authority to make necessary decisions.

Whether you have inquiries, concerns, or feedback, their knowledgeable staff will be delighted to assist you. Beyond handling inquiries and concerns, the office is also a receptive platform for customer feedback, ensuring it reaches the highest levels of management.

To contact Marco's Pizza via their mobile app, simply open the Marco's app on your mobile device. Within the app, navigate to the "Contact" section, which is typically located on the right top corner. From there, you will find options to directly connect with Marco’s Pizza Customer Service team.

You can also access frequently asked questions (FAQs) for self-help assistance. By utilizing these in-app contact methods, you can easily reach out to Marco's Pizza for any inquiries, concerns, or assistance you may need, all within the convenience of their mobile app.

You can reach out to Marco’s Pizza by email at sliceofsupport@marcos.com. Send in your queries to the mentioned email address and have your problems resolved. When you're emailing input as much detail as possible about your query. If it's about a specific order, for example, include relevant information such as the order number, date of the order, and the specifics of any issue encountered.

If it's feedback about a particular restaurant, providing the restaurant's location, the date and time of your visit can be very helpful. Once you've sent the email, the Marco's Pizza team will review your query and response at their earliest.

Marcos Pizza Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Marcos Pizza Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call Marcos Pizza is 8335090285. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 9% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Marcos Pizza may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Marcos Pizza Website:

Marcos Pizza Help Center:

Corporate Office Address:

Marco’s Franchising, LLC
PO Box 23210, 5252 Monroe Street
Toledo, Ohio 43623
United States

Marcos Pizza Customer Service Reviews

1.6 / 5
Poor
Kenden Mbo
Unhappy customers

I havent talked to anyone from customer service. I called the store and talked to a manager, but he said that he wasnt able to do anything to help me.

Not even make my pizza over. I probably wont be eating at Marcos pizza anymore.

The manager wasnt helpful. And if thats how he runs his store its not for me.

teresa a Qsy
Poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Wated55 min for pizza after arriving for online order was standing in store waiting for never offered an apology I am

Linda B Xoo
Awful pizza, awful customer service.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No one got back regarding my awful pizza. Never going back there.

No good at all. No apologies.

Just plain no good. Never ever Oak Harbor Ohio Marco's!!

Stony Goj
Complete disappointment!!

Also, very disappointed with their customer service as well for not answering my complaint email. Their corporate just don't care!!

Find below the email complaint:
To whom it may concern,
My name is Severino L. Rodriguez. My complaint is as follows: Improper handling of my order, not getting the pizza I ordered, and also wrong Buffalo Wings order.
My order was supposed to be the Pepperoni Magnífico, I had my order on my phone screen ready to place, but Mr. Autumn said he had just ran-out of the smaller pepperoni, also, offered to place the order at the register and make me a regular pepperoni and would make-up for it with the added regular pepperoni., when and after paying for my order and receiving it I opened the pizza box and noticed they had made me a very bold pizza, lacking pepperonis and I immediately addressed the situation but received a lot of excuses with Mr.

Autumn starting to argue with the lady who made the pizza as she told him that he didnt specify or tell her to put extra pepperoni but then he turns it on me saying that I needed to ask him for extra pepperoni, obviously not remembering what he told me when placing my order., I told Mr. Autumn that he was supposed to make up for the lack of the smaller magnífico pepperoni as he told me, before I authorized the order. He wanted to continue arguing, insisting and I said thats ok, Ill take care his unprofessional attitude latter and left. All the while, not a word about taking care of a simple situation that could have been fixed by just telling me, Sir, I can add some extra pepperoni if you like!

But did not.
When I arrived home and my wife opened the rest of the order, we found the Buffalo Wing order was actually regular wings with a thin string of the hot sauce which we couldnt taste the hot spice. The lack of etiquette (arguing in front of other customers), not admitting wrong doing with an order that is clearly understood, undermines a business structure.

Not in best interest!
This was my experience with Mr. Autumn on 05/26/2025 at 6:56:26 pm, Transaction No: 18465**** at the 8415 Cheswick Oak Ave
Jacksonville, FL 32244
(904) 771-****

How Good is Marcos Pizza's Customer Service?

Amy B Sly
Amy B Sly
Feels Disappointed | May 28, 2025

Unfortunately, the food is fantastic when it is made properly, but the customer service is absolutely horrible. They made all my food wrong and refused to do anything about it. Unless I waited an hour for them to remake it. I had starving children here they ate it anyway, even though it was wrong nothing else to compensate me not even a partial refund or something. The next time I ordered, I will not be ordering here again. There are too many other options then for me to deal with something so poor.

Read full quote
Yalonda Nxn
Yalonda Nxn
Feels Disappointed | Apr 25, 2025

Apparently there is no customer service!!

Read full quote
Allison G Mhn
Allison G Mhn
Feels Disappointed | Apr 13, 2025

Cherish the manager was very unprofessional did not apologize in any way. He usually ordered there from all the time but will not again.

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Yalonda Nxn
Yalonda Nxn
Feels Disappointed | Apr 10, 2025

They never contacted me.

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Ronda S Itt
Ronda S Itt
Feels Disappointed | Mar 29, 2025

MARCOS PIZZA CUSTOMER SERVICE IS EXTREMELY AWFUL!! I COULDN'T EVER GET IN CONTACT WITH ANYONE!! IT'S NOT EASY TO FILE A COMPLAINT!! I KEPT GETTING THE RUN AROUND WITH ALL THESES NUMBERS TELLING ME TO LEAVE A VOICE MAIL!!

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Krystale w
Krystale w
Feels Disappointed | Jan 10, 2025

Not well

Read full quote

Summary of Marcos Pizza Customer Service Calls

5.5K TOTAL
CALLS
01:10 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marcos Pizza?

Staff Question:

  • “Poor customer service”
  • “Customer service concern”
  • “*** services”

Product/ Service Question:

  • “Complaint of service”
  • “Complaint”
  • “Cold Food Delivered”

Shipping and Delivery Question:

  • “Order issue”
  • “Did not get my birthday coupon”
  • “Pizza hasn't arrived and stoe is closed”

Payments and Charges Question:

  • “Billing Issue”
  • “Since when do you need a credit card for delivery”
  • “Fraud”

Employment Question:

  • “I haven’t received my paycheck”
  • “W2”
  • “W-2”

Request for Information Question:

  • “I can’t place orders online. Keeps telling me to call nearest store”
  • “Customer support”
  • “Lack of response from you.”

Account Question:

  • “Rewards”
  • “Online account”
  • “Missing reward”

Refund Question:

  • “Demand a refund!”
  • “Refund store had no power”
  • “Getting my refund back”

Website/ Application Question:

  • “Website/ App not functioning, bad customer service at location”
  • “Website will not let me order food”
  • “Website not working”

Cards Question:

  • “Pizza not felivered card charged”
  • “Credit card receipt”
  • “Gift cards”

Return/ Replace Question:

  • “Order incorrect and rude service”
  • “Change email”
  • “Changed email and took away points associated with phone number”

Activation/ Cancellation Question:

  • “Order was cancelled and still haven't gotten my money back”
  • “Trying to cancel pending transaction order food online at the store is not open”
  • “I need to cancel an order”

Other Question:

  • “Pizza not cut”
  • “Wasn’t happy with my pizza”
  • “Unsatisfied order”

Compare Marcos Pizza Customer Service To

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