Marcos Pizza
Reviews and Complaints
Bad customer service pizza was not prepared right
- Manager needs to be fired
- Manager attitude
Preferred solution: Full refund
Denied service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go there!
Poor quality pizza
- Orders are prompt
- Quality is poor employee turn over is unbelievable
Preferred solution: Full refund
Complaint on management
User's recommendation: Pizza good by use another location than Roswell Rd., in Georgia if possible.
The Service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phenix City, AlabamaComplaints
Hi,
Im keena Ricks and I will be reporting your store. I placed various orders from yall and its always an issue from the wrong pizza to the drivers delivering pizzas with cheese slid to one side to now the driver just leaving the pizza on my door when I didnt hear the knock.
I went to feed the kids pizza after it being just left on my step and it was full of ants. My kids have been waiting to eat for a full hour until I opened the door to see if he was finally approaching to find my pizza on the ground. I called and one of the representatives here (who would not disclose any names of the team) said that I ordered online in the past and the online order was no contact so they assumed they can do that, Im not really sure how they can think that when I have made a few orders after that was not done online (as this order) and the driver handed me the pizza. Today Is Friday 09/18/2020 at 3:05pm.
I dont know whos on shift because they wouldnt tell names but he told me the store number is 8021 if I needed to report it. Thanks!
- Location of business
- Representatives that show that they do not care
- Lazy impatient drivers
- Service not always good
Preferred solution: Let the company propose a solution
User's recommendation: Hire staff that actually care
Pizza order
- Great pizza
Preferred solution: Let the company propose a solution
User's recommendation: Check your pizza before leaving the restaurant.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barboursville, West VirginiaPoor quality pizza
- Crisp crust for a thin and crispy style
- Usually top quakity
- Toppings were cold
- Onions were chopped
- Now they are in long slices
Preferred solution: None! This is so you will know.
User's recommendation: I will not recommend this location nor will I return.
Y'all Have the Worst Website in Existence - I'm Going to Pizza Hut
I called customer service/customer complaint and received a recorded message.
- Gluten crust on medium
Preferred solution: Let the company propose a solution
User's recommendation: Avoid unless you take Valium before trying to use their loser website.
Unprofessional staff
- Poor service
Preferred solution: Let the company propose a solution
User's recommendation: I recommend Hungry Howie's, Domino's, or Little Cesar's
Extremely poor customer service
Preferred solution: Full refund
User's recommendation: Don't order from this location
Bad service and food
- Poor service and seemed not to care or be working there
- Online ordering process
- Delivery time length cold pizza
Preferred solution: Full refund
User's recommendation: Do not ever order from here if I could give less than 1 star I would
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Savannah, GeorgiaOrder messed up and 1:30 minutes late.
Preferred solution: I would like a free order of the exact order that was messed up or a gift certificate for the same amount
You don’t read the complaint
User's recommendation: Call for orders
I have a complaint
I went into your Claremont restaurant today the first of December.I was there asking for her to go menu He informed me that he did not have any.He was more concerned if I was wearing a mask or not. Seems that I was wanting to go menu I wasn't planning on staying at the restaurant anyway.
He was a little to no help No I didn't get his name furthermore I tried to go on your website to find the prices. Still couldn't find the prices on your website so I called your customer service office. Straight to voicemail I'm pretty sure this email will yield no response. Very upset with the way that I was treated today.So far and I haven't even eaten at your establishment but I don't have anything good to say about it at this point.
Just thought you should know. Sincerely
Laura A Joyner
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If you want a refund just return the pizza. That simple.