Resolved
Mekhi Gcs

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Verified Reviewer
| map-marker Marietta, Georgia

Resolved: Extremely rude employee

Updated by user Dec 07, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 29, 2023
I placed an order and was told that my pizza would be delivered within 30 minutes. One hour and 10 minutes later I called the restaurant.

I was told that my Pizza was sitting under the heat lamps for 15 minutes and she didnt know when the delivery driver would arrive to pick it up. I was told that it would be another hour before my Pizza would arrived to me. I asked to speak with a manager. The employee on the phone stated that she was the manager.

She was extremely rude. She had no Interest in resolving my situation. I asked about my refund because I had paid in advance with my credit card and she stated that it should be refunded sometime at the end of the business day.

She kept repeatedly saying do you just want me to cancel your pizza. When I asked for the corporate phone number, she hung up the phone.
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User's recommendation: Would not recommend Canton Rd location in Marietta, Georgia

Jamila M Eta
map-marker Scottdale, Georgia

Charged for order I didn't receive

Got charged $20 something dollars on January 1, 2024 for a pizza I never received. I've been struggling since then to get my money returned. Is there anyone who can assist me in resolving this matter
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Loss:
$22
Pros:
  • Pizza is usually good
Cons:
  • Takes way too long to resolve customer issues

Preferred solution: Full refund

User's recommendation: I don't recommend because I ordered a pizza for guest on new year's day, and the pizza never came. However I was charged for it. When I went to the restaurant to get a refund, I was told I had to speak with a female manager who wasn't there at that time.Went back up there and called several times, and the lady was never there. It's almost 2 months later, and my money still has not been refunded

Kelly Z Mbm

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Verified Reviewer
| map-marker Roebuck, South Carolina

UNSAVORY CUSTOMER SERVICE

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On 11/14/23, I ordered a Cheese pizza for My Grandson and I online at what was SUPPOSEDLY the Marco's at STONE STATION location, in Robuck, SC. I was INTERROGATED as if I were a Criminal, trying to steal a $10 pizza!

The young white female, asked me the SAME QUESTIONS at LEAST 5 TIMES,then a then, a thin young black boy tried to INTERROGATE Me, and informed Me that there was NO order, DESPITE MY having a Code to IDENTIFY My order! I requested a MANAGER, and the boy did everything, but present a MANAGER as REQUESTED! He called a MARCOS in Boiling Springs, who according to the boy, had My order. When I placed My order online, I saw the Stone Station location, but I'm not sure how My order proceeded to the Boiling Springs location, but the WAY I WAS TREATED WAS DISRESPECTFUL!

A white male, approximately in his mid-late 30's, told ANOTHER worker, NOT to make Me a Pizza. I was TOLD by the boy to call the Manager at the Boiling Springs, SC location. He advised Me that My Order was there, and that he would make another pizza for Me. I WILL NEVER return to the Stone Station "Playground" again!

Yes, after being Treated like this, I blessed them out! If it would have been an error on My part, I wouldn't have a problem, but the ARGUING with Me, when I presented proof, showed where I PAID, and a WILLINGNESS to help Me figure out the error would have SALVAGE a POSITIVE rapport. The Manager of Boiling Springs, SC location, William Kelly was THE ONE WHO ASSISTED METOTHEBEST OF HIS ABILITY.

My grandson, and I had COLD PIZZA! Order #163

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Loss:
$10
Pros:
  • And questionably of supervisor present
  • Children working
Cons:
  • No customer service at all

Preferred solution: A switch to put thatboy over My Knee!

User's recommendation: DONT GO TO STONE STATION MARCO'S, ROEBUCK SC ‼

Jonathan T Ooi

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Verified Reviewer

Refund

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Hello, I wish to be refunded the cost of my delivery order last night. I placed a delivery order that arrived 2 hours later in poor quality. I ordered from the 755 E Oglethorpe location in Hinesville GA, 31313. My transaction number is 11920****
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Loss:
$25
Pros:
  • Used to be good
Cons:
  • Employees and managers do not care about quality

Preferred solution: Full refund

User's recommendation: Pickup if possible

Robert D Qse

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Verified Reviewer

Web site

I have had an issue for over a year with your web site. First off.

I don't know who the genius is that came up with the idea of having to replace you password every 30 days if you haven't logged in. And second. who ever is in charge of your IT department needs to be re-evaluated. I have been attempting to use the password reset but it DOES NOT WORK!

I have never gotten anything in my email like I am suppose to and IT IS NOT IN THE SPAM EITHER!

I have reported this several times to my local Marco's as well.

I understand that they have no way of fixing it. But you should at least give them a way to report it to you at least.

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Pros:
  • Great pizza
Cons:
  • Password reset doesnt work
  • Web site sux you must log in every 30 days or lose your password

User's recommendation: The pizza is great. but their website sux

Cindy Z Mig

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Verified Reviewer
| map-marker Bellevue, Washington

Very disappointed

Very disappointed in pizza We have recently started ordering marcos rather than dominos. Normally its so good. Put today it wasnt. Very few toppings. Bit into it and it was just meh. Not the awesome marcos we r used too.
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Jacob B Iyk

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Verified Reviewer

Messed up pizza

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I ordered 2 large grilled chicken florentines with no red onions, add bacon, and extra cheese with the parm crust topper. Almost evwrything was wrong.

It was like they just made normal florentines and left it at that. When i went back to complain. Mind you i live almost 8 miles from the store. He basically said i didnt order them special and told me he wouldnt replace my order even though i took the messed up ones back.

I told him i was going to call and make a complaint, he said go ahead it wont make a difference. I just want my pizzas replaced, i wasted money and couldnt even eat what i got. This is ridiculous.

It was a bigger guy, i didnt get a name. Ive never had a problem there before and i dont know what the deal is, i dont know if he was having a bad night or what.

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Loss:
$40

Preferred solution: Pizzas replaced

James P Vxz

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Verified Reviewer
| map-marker Corpus Christi, Texas

App is not working

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Marco's app is not working properly. I can't order any of your specials on your app. I have to make an actual phone call to the store in order to place my order. Strangely enough all of the full priced Items on the app working properly. Just your specials don't work. I have rebooted my phone a number of times and I have uninstalled the marco's app and reinstalled it on my phone and it still doesn't work properly. The stores say they have no control over the app and it must be done corporately. I would really appreciate if you could fix this problem. Jim Pones
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Preferred solution: Fix the Marco's app.

Latasha W Qrf

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Verified Buyer
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Verified Reviewer
| map-marker Covington, Georgia

Coupon issues

Marcos Pizza - Coupon issues

I applied a 2 toppings pizza w/ cheesy bread coupon to an online order. The online order took the 2 topping pizza but did not apply the cheese bread.

I was deliver the pizza and no cheese bread. My kids was still hungry due to the inconvenience. I called the manager and she said she could not do anything bc it was already cashed out. She then left me on hold for over 20 mins.

I then asked for a number to make a complaint and she gave the website instead of the number. I only order Marcos because of the pizza and cheese bread special. I was very disappointed in the service. I was also very upset I paid almost the same price I would have paid with the cheese bread.

It was a .54 cents difference when I did the calculations. I did not notice it did not take until food was delivered. I even offered to pick up the cheese bread and pay the difference. The website took my order and started over again.

I knew it took when the tracking info came through. However, I did not know the coupon didnt take bc the price was almost the same. My total was $22.98.

I didnt receive a receipt either . Horrible experience Sad

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Loss:
$12
Pros:
  • Taste of pizza
  • Delivery
Cons:
  • Website issues
  • Wait
  • Coupon failure

Preferred solution: Price reduction

User's recommendation: Call and place by phone or go somewhere else

Alex F Dhp

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Verified Reviewer
| map-marker Fort Worth, Texas

Complaint

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I need to discuss my order with customer service.Thank you.

Cold pizza.

Terrible salad!!! I paid for Italian dressing and got nothing!!

Croutons in the salad were very soggy.

Cheese was sour, very old wilted vegetables. This salad went from the store refrigerator to the trash can here!!!

The pizza gave me an upset stomach...I never expected this from Marco's and have always been a good customer for a long time. Driver stated all new staff. Well this is terrible.

I always tip the driver. I never received any crazy bread from past orders.

I never had a salad that I paid for and threw out because it was expired rotten. I'm highly disappointed for the $40.00

I spent.

View full review
Loss:
$40
Pros:
  • Old staff no longer there
Cons:
  • New staff employed at this store

Preferred solution: Full refund

User's recommendation: Try another pizza franchise.

Resolved
Mystie Jni

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Verified Reviewer
| map-marker Deptford, New Jersey

Resolved: Complant about poor service

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Updated by user Nov 24, 2023

Company fixed the issue and I have been provided with apology. Talked 2ith the general manager who was awesome I believe her name is Jennifer.

Original review Nov 09, 2023
We ordered a pizza on Sunday at 6:02 p.m. we were told our pizza would be delivered by 6:38 p.m. we received our pizza after several phones to the local store at 7:20 p.m. this was unacceptable and when I spoke to the manager all he said was we are busy. Very discussed with Marco's pizza at this point.orde
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Loss:
$15
Pros:
  • Cheap decent pizza
Cons:
  • Awful service

Preferred solution: Full refund

Clayton R Vrs
map-marker Cleveland, Ohio

Rudeness

Its a 550 charge for delivery and I tipped 400 so thats 9.50 total tip to deliver 1 pizza and your still rude to me safe to say I wont be ordering Marcos anymore
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User's recommendation: Go pick it up

Jeff D Myl

To complain about how far y'all deliver

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You have three Marcos stores in my area that are less than 4 miles each and not one of them delivered to my house if thats the way you wanna lose money I dont know
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Pros:
  • Pizza is good
Cons:
  • Delivery to house not good

Preferred solution: Deliver product or service ordered

User's recommendation: Be prepared to go get it

Anonymous
map-marker Crowley, Texas

The “Free Cheesybread” is a joke

Marcos Pizza - The “Free Cheesybread” is a joke
First, the receipt doesnt tell you how to take the survey. Second, there is no coupon code on the receipt. Last, searching the internet takes you on a wild goose chase!
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Erica K Hbc

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Verified Buyer
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Verified Reviewer
| map-marker Cornelius, North Carolina

Poor service from owner!

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Marcos Pizza - Poor service from owner!
Marcos Pizza - Poor service from owner! - Image 2
Marcos Pizza - Poor service from owner! - Image 3
Original review Jun 22, 2023

I live in charlotte and have been repeatedly ordering from the university location. For some reason the location information was changed to Cornelius, which I have not been to, when I placed the order.

I'm unable to pick up the order and called minutes after placing the order, but the owner is refusing to give me a refund. He literally had the manager place me on hold for at least 7 minutes, allowed the food to finish cooking, so he could come on the line and say " oh sorry the food is coming out of the oven so we cant." Excuse me? I had just places the order before calling so its not like i waited 15 minutes. it was literally a few minutes after placing it.

I posted on google review with pictures of times as proof. Ridiculous.

Im requesting a refund from the corporation for this order since there is no way I can pick up and would be a waste. i will go everywhere i have to in order to get this matter and the owner addressed!

View full review
Loss:
$32

Preferred solution: Full refund

User's recommendation: Definitely not this location and double check your apps information.

1 comment
Javontay Zpl

If you post the wrong location, it will give from that wrong location.

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