Marcos Pizza
Marcos Pizza Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marcos Pizza has 2.3 star rating based on 1557 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Marcos Pizza to a friend or colleague.
- Rating Distribution
Pros: Good pizza, Great pizza, Good food.
Cons: Customer service, Manager attitude, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marcos Pizza has 2.3 star rating based on 1557 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Marcos Pizza to a friend or colleague.
- Rating Distribution
Pros: Good pizza, Great pizza, Good food.
Cons: Customer service, Manager attitude, Horrible customer service.42% of users think that Marcos Pizza should improve its Customer Service.
52% of users say that they might use Marcos Pizza in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I done recommend", "The food is great, but they always seem to get my boneless chicken order wrong.", "Stay away", "Good food customer service not so good", "Dont go to the Marco on Patterson the manager is horrible".
Most users ask Marcos Pizza for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified Reviewer | Orlando, FloridaComplaint
- We love marcos pizza
- Unidentified ingredients
Preferred solution: Combinations for tooth lose. Don't know the monetary value yet
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aiken, South CarolinaMarco's Pizza Customer complaint
Ok, no contact or resolvement from any division with Marco's corporation at all! So, no business courtesy or professionalism!
Wow, what a shame!.
My one voice just doesn't matter, as they will continue to make profit from the mass! Shameful, Marco's!!!Thanks for the...
Wow, so my email complaint was received by Marco's Corp and was never opened!! I must say; originally, I was only very upset with the staff at the Marco's store on Silver Bluff Rd, in Aiken, SC, and was planning to continue purchasing Marco's delicious food at...
Absolutely, no response via phone call or email. I did send this company my contact information!
In the earlier days, the staff was very courteous and punctual. I had my order within seconds to minutes, and the food was so delicious as expected. Then over time, I noticed the crew I had always interacted with, were not seen again. Maybe, they got promoted or whatever the case.
So, my problems began to happen over the course of many orders with new personnel that I had interactions with. All of my dissatisfaction started occurring with my pizza being made other than what Marco's food is expected. And, my lemon pepper wings having overly caked
on seasoning. Then, problems with the staff also began during this time, i.e., my wait times were unreasonably excessive; although the drive thru bell ring was clearly loud and heard; I did not see any staff at all come to the window for 15 to 20 minutes!
I always gave the benefit of the doubt that maybe they are short staffed and couldn't come to the window. So, I grudgingly accepted the inconvenience. The only reason, I accepted this inconvenience is that I am addicted to the food! So, all of the dissatisfaction experiences combined, came to end that I will never go back to this location occurred on 1/31/24.
At approximately 6:30 pm, I pulled into the drive thru; I didn't see a staff member in the store for 10 minutes. I know at least the one driver I seen walking into the store was in the building. So, I backed my vehicle and pulled up to reactivate the drive thru bell which was heard again;and waited another 10 minutes, and still, no staff seen. At this time, 20 minutes passed, when a customer parked and walked to enter the store.
She immediately walked back nearing my parked car while looking for another entrance. I notified her about my circumstance of my wait time and not seeing the staff. She said, "oh, really, maybe they are closed because the front door is locked; that would be sad because I had a 25 minute drive to get here to place an order". This nice elderly lady looked into the store via the drive thru window and said, wow, there are 5 people standing around in a circle in the back talking and one is on a cell phone.
She the proceeded to knock on the window. No response as they didn't acknowledge. She made a second knock louder than the first. Still no acknowledgment.
On her third knock being louder than the second one, a young male staff member came to the window and opened it and didn't say hello or utter a word. The lady politely told him "hi, I have been wanting to place an order, but the door was locked and this gentleman was waiting for 20 minutes for his" The employee said "my bad!". At this time, I made him aware of this issue as being completely unacceptable. He said, "sorry, my bad!".
Since, I was paying cash at the store for my app order, I handed him. 86 cents in one hand and two twenty dollar bills in the other totalling $40.86. My bill was $31.86. He took my money to the register and gave me what I thought at the time, one five and four ones and my change of .86 cents.
I was taken aback! I asked him "why are you giving me back my .86 cents?", you just gave me my correct change of nine dollars". He said, "it's yours". I said, "no, it's for my bill, why give it back, your going to be negative.
86 cents in your cash drawer "?. He said, " so, you don't want it"?. I said, "no, it's for my bill". At this time, a woman staff member came in to our interaction and asked what the issue was?.
He said to her, "he don't want his change back, refused"? I explained to her about this issue. He then said to me, "so, you gave me two twenties, so, that comes to $40, so, the $40 dollars payes for everything, your total $38.86 is paid with the $40". I said, "no, my bill is $31.40, not $38.40!, why are you saying $38.40 when we were just exchanging our business with $31.38?".
He said, "my bad". The woman staff member told me, "he entered the amount differently". I said, "okay, now I am even more confused now! How and why did that happen?
I gave him $40.38 cash!. She shrugged and said, "I don't know". At this time, I told him to keep the. 86 cents and kept my what I thought was my $9 change.
They handed me my food and I drove home. After, I consumed my extremely delicious pizza and wings, I sat back and was running that interaction through my head as to why there was so much disorder with understanding? I could only think of one thing! He probably saw my two twenties on my car seat located between my legs and rang up $40 in the register.
I thought, why would he do that before I physically handed him my $40.38? If he in fact did this? this is not an acceptable practice in the customer service industry. I know this, because of my personal years of experience in this industry!
It avoids misunderstandings and money exchange issues for the business and the customer! After, my thoughts about this issue came to rest, I reached for my $9 dollars change to place it in my wallet; I then proceeded to count the money expecting the $9. The total was $8. I then realized his til will be .86 cents over!
It is at this time, I told myself, I can never allow myself to go back to this store to give them my business! The only closest Marco's other than this one, is about a 45 minute drive instead of 10 minutes to this terrible store in Aiken! Since, I was ordering once a week for a long time, I will have to restrict my business to maybe once a month because, to drive to the store 45 minutes away is way to much to frequent once a week. My conclusion to my long winded complaint herein; I know and truly believe, the food quality Marco's
Pizza brand is far beyond and above, the best food I have ever experienced.
Marco's food has made me a loyal customer for life! I brag and tell everyone about the food! I absolutely, love it!. That is the reason, I will continue to give my business to your company AND BE WILLING TO DRIVE 45 MINUTES OUT OF MY WAY!!
I capitalized just in humor to let you know, I will travel far and wide for the excellent quality of your brand!!!
Thank you for your understanding and professional business expectations for your employees to adhere to! I am hopeful, my review will help towards towards employee training as my customer service experience with the Aiken, SC staff is absolutely rude and uncaring to the customer and the Brand!!!
Sincerely, Jim Seeley
- Outstanding food
- Non compliant employees that ignore company policies and or procedures
Preferred solution: Management must take care of this and other legitimate customer complaints with the management responsible for this store.
User's recommendation: Find another store other than the one in Aiken, SC on Silver Bluff Road
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Verified Reviewer | Little Rock, ArkansasOrder wasn’t done right on more occasion. When calling the store the store manager was rude, unprofessional and dishonest
- Salad is good if made right
- Wings are not all that
Preferred solution: Nothing because I won’t be ordering again
User's recommendation: I done recommend
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Garfield Heights, OhioOrder and refund issues
I placed my order at 10:30pm on 01/05/24 and was expecting my order at 11:00pm, I kept checking the track my order and the time kept changing, for whatever reason doordash was picking up my order but I never received it, so I contacted Doordash and they told me the driver was on the way but then changed and told me that Marcos never received my order, so I called marcos and the guy confirmed that they never received my order but Im not understanding how not due to me receiving an confirmation and track my order updates. Asked marcos for a refund the guy tells me I have to get my refund from doordash but I never placed my order with doordash I placed my order on the Marcos website, he then tells me that it is nothing that he can do and to call the corporate office and this is the second time having problems with Marcos, I am very upset, this is so unacceptable and unprofessional to have to go there all of this for my refund
Preferred solution: Full refund
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Verified ReviewerBurnt Product and Experience
- Was good
- Burnt food
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Littleton, ColoradoNo one at store
- No one answered the phone have phone record
- No one at the store
Preferred solution: Full refund
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Verified Buyer | Franklin, TennesseeTaste of Delux thin crust pizza
- Usually good food
- Delux thin crust too salty
User's recommendation: Ask if too salty
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Verified Reviewer | Woodstock, GeorgiaHair in pizza.
User's recommendation: Stay away
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Point, GeorgiaOrder not fully cooked
Preferred solution: Full refund
User's recommendation: Make sure you have them to cut it to make sure it is fully baked
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Verified Reviewer | Chesapeake, VirginiaCustomer Service
Hello, I live in Chesapeake, VA and the Marco Pizza establishment on Kempsville Road doesnt deliver in my zip code. Therefore, I ordered through DoorDash delivery service online.
I ordered my pizzas with extra cheese and they did not appear to have extra cheese on them.
I called the restaurant and explained my concern to a staff member; who rudely told me that she could not do anything for me and to take it up with DoorDash. All I wanted was a refund for the extra cheese charges.
Note: I have ordered from this restaurant many times before at work for pickup orders and this was my first time ordering online for delivery to my home; I was very shocked to hear a member of your team redirecting me to DoorDash, and not transferring me to speak with a manager.
Preferred solution: Price reduction
User's recommendation: Don’t order through DoorDash it’s best to go pick up your product in person and address any issues with your pizza face-to-face. I paid an additional charge for extra cheese on both pizzas, does it look like these pizzas have extra cheese on them?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florissant, MissouriHorrible Customer Service
I ordered a pizza on Tuesday at 5:50. It said it was going to be there by 6:38.
I did not get my pizza till after 7:30. I called the the manager she was extremely rude and said she wasn't doing anything for my inconvenience. Which was fine, until I received my pizza and it was made incorrectly. I called back she refused to get back on the phone and told her worker she would give me a refund.
She also lied about her name. Well today is friday and I called to check the status of my refund. She said she would get to it when she could I asked for a receipt she said she didnt have too and she would do it when she wanted too and hung up on me . Never in my life have I ever received such disrespect.
I have called your number multiple times and got no response. She said she knows I called corporate and does not care.
- Online ordering is easy
- But it will take a extra hour and be made wrong
Preferred solution: Full refund
User's recommendation: Dont go to the Marco on Patterson the manager is horrible
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Verified ReviewerIncorrect allergen info
I went to you allergen menu. I put in soy as my allergen.
Your menu said that a small all meat pizza had no soy. I tap on the small meat pizza and look at the ingredients. Right there, in the ingredients for the dough is SOY LECITHIN!
PLEASE, tell me how there is no soy in the small all meat pizza!?!?!
People have deadly reactions to allergens. If you publish an allergen menu, you have the responsibility to be accurate.
Me, if I ingest soy lecithin, i just have severe difficulty breathing and feel horrible for several days. Not life threatening, but very miserable.
And, as a side note, though the fda says soy oil is not an allergen, i have allergic reactions to it as do other people.
Thanks for your time.
Al
Preferred solution: Correct allergen info
User's recommendation: Be careful eating her if you have an allergy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service at Marrcos Pizza Marrero, La.
Preferred solution: Full refund
Deception
User's recommendation: Cut open and inspect food at counter
Order 185 from local store
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jackson, TennesseeSelling outdated food
Preferred solution: Full refund
User's recommendation: Always check preparation dates on things like salads. Sticker clearly says to use by 1 day and three hours earlier.
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He was obviously not taking good care of his teeth if something like that broke his tooth.