Marcos Pizza Phone Numbers and Emails

Toll-Free Number:

  • (833) 509-0285
Send Message

Customer Service:

  • (833) 480-0148
    GIFT CARDS
  • (419) 885-7000
    Slice of Support
  • (419) 882-3300

Alabama:

  • (334) 347-5700
    2200 Ozark Hwy Enterprise, AL
  • (334) 699-6700
    3119 Ross Clark Cir Dothan, AL

Arizona:

  • (602) 595-9060
    13953 W Waddell Rd Surprise, AZ,
  • (623) 518-9300
    15530 W Roosevelt St Goodyear, AZ
  • (480) 396-4300
    446 N Higley Rd Mesa, AZ

Bahamas:

  • +1 242 601 1000
    Cable Beach, Nassau, Bahamas Nassau, BH
  • +1 242 393 2200
    Village Road, Nassau, Bahamas Nassau, BH

California:

  • (559) 472-0090
    2230 Herndon Avenue Clovis, CA Suite 101 Clovis, CA
  • (916) 516-1660
    2230 Lake Washington Blvd West Sacramento, CA

Colorado:

  • (720) 759-4900
    1250 S Hover St Longmont, CO
  • (970) 506-1111
    2000 35th Ave Greeley, CO
  • (303) 339-3010
    459 S McCaslin Blvd Louisville, CO

Florida:

  • (305) 222-9191
    14615 SW 56th St Miami, FL
  • (954) 217-0800
    16220 Indian Trce Weston, FL
  • (954) 951-8600
    374 N Rock Island Rd Pompano Beach, FL

Georgia:

  • (229) 382-4995
    1401 Tift Ave N Tifton, GA
  • (229) 529-1755
    2815 1st Ave Se Moultrie, GA
  • (229) 245-9595
    4320 Kings Way Valdosta, GA

Illinois:

  • (309) 689-6633
    708 W. Glen Avenue, Peoria, Illinois

Investors/ Franchasing:

  • (419) 520-9774
    Franchasing

Louisiana:

  • (504) 340-3444
    2201 Barataria Blvd Marrero, LA
  • (985) 445-1299
    2349 Gause Blvd E Slidell, LA

Nevada:

  • (702) 790-2596
    3355 Novat Street Las Vegas, NV
  • (702) 655-2828
    4770 W Ann Rd North Las Vegas, NV
  • (702) 570-3080
    7540 Oso Blanca Road Las Vegas, NV

North Dakota:

  • (701) 232-3499
    2502 University Dr S Fargo, ND
  • (701) 364-9939
    2653 45th St S Fargo, ND

Puerto Rico:

  • +1 787 620 1990
    Anasco Plaza, PR #2 KM 143.3 Anasco, PR
  • +1 787 777 1275
    Bo. Guanajibo Carr.#2 Km 158.4 Mayaguez, PR
  • +1 787 337 9887
    Carretera 100 Km 6.8 Cabo Rojo, PR

South Carolina:

  • (803) 937-3777
    1564 Saint Matthews Rd Orangeburg, SC
  • (803) 306-7600
    443 Silver Bluff Rd Aiken, SC
  • (843) 569-6101
    650 College Park Rd Ladson, SC

South Dakota:

  • (605) 571-1260
    327 Main St Deadwood, SD
  • (605) 791-4949
    3625 Jackson Blvd Rapid City, SD

Texas:

  • (915) 600-5330
    7460 Cimarron Market, Building 1, Suite 100 El Paso, TX

Utah:

  • (801) 444-0011
    100 S Fort Ln Layton, UT
  • (801) 779-7990
    5585 S 3500 W Roy, UT
  • (770) 788-8803

Marcos Pizza Emails:

Customer Service
Slice of Support
Legal
Privacy Inquiries
press@marcos.com
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(833) 509-0285
Total calls: 2 184 Issues resolved: 17 Last call: Mar 28, 2024

What Is the Marco’s Pizza Corporate Office Phone Number?

Marco’s Pizza’s corporate office is reachable at 1-419-885-7000, which oversees operations, provides franchise support, and manages overall business affairs. It serves as a useful platform for escalating unresolved problems, providing customers with the assurance that their concerns are handled by those with the authority to make necessary decisions.

Whether you have inquiries, concerns, or feedback, their knowledgeable staff will be delighted to assist you. Beyond handling inquiries and concerns, the office is also a receptive platform for customer feedback, ensuring it reaches the highest levels of management.

How Can I Contact Marco’s Pizza Via Apps?

To contact Marco's Pizza via their mobile app, simply open the Marco's app on your mobile device. Within the app, navigate to the "Contact" section, which is typically located on the right top corner. From there, you will find options to directly connect with Marco’s Pizza Customer Service team.

You can also access frequently asked questions (FAQs) for self-help assistance. By utilizing these in-app contact methods, you can easily reach out to Marco's Pizza for any inquiries, concerns, or assistance you may need, all within the convenience of their mobile app.

What Is the Marcos Pizza Corporate Email?

You can reach out to Marco’s Pizza by email at sliceofsupport@marcos.com. Send in your queries to the mentioned email address and have your problems resolved. When you're emailing input as much detail as possible about your query. If it's about a specific order, for example, include relevant information such as the order number, date of the order, and the specifics of any issue encountered.

If it's feedback about a particular restaurant, providing the restaurant's location, the date and time of your visit can be very helpful. Once you've sent the email, the Marco's Pizza team will review your query and response at their earliest.

PissedConsumer Club

Contact Information

Marcos Pizza Website:

Marcos Pizza Help Center:

Corporate Office Address:

Marco’s Franchising, LLC
PO Box 23210, 5252 Monroe Street
Toledo, Ohio 43623
United States

Marcos Pizza Customer Service Reviews

1.6 / 5
Poor
Guest-5721889
Did not receive reward points
stars-rating stars-rating stars-rating stars-rating stars-rating
3.4

Called the first number out of service
Called the second number left a message on the machine they never called back

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Jamila M Eta
Charged for order I didn't receive

Got charged $20 something dollars on January 1, 2024 for a pizza I never received. I've been struggling since then to get my money returned. Is there anyone who can assist me in resolving this matter

Read full review
Jim S Tmu
Marco's Pizza Customer complaint
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been a loyal customer. I order once a week and pick up at this location via drive thru.

In the earlier days, the staff was very courteous and punctual. I had my order within seconds to minutes, and the food was so delicious as expected. Then over time, I noticed the crew I had always interacted with, were not seen again. Maybe, they got promoted or whatever the case.

So, my problems began to happen over the course of many orders with new personnel that I had interactions with. All of my dissatisfaction started occurring with my pizza being made other than what Marco's food is expected. And, my lemon pepper wings having overly caked
on seasoning. Then, problems with the staff also began during this time, i.e., my wait times were unreasonably excessive; although the drive thru bell ring was clearly loud and heard; I did not see any staff at all come to the window for 15 to 20 minutes!

I always gave the benefit of the doubt that maybe they are short staffed and couldn't come to the window. So, I grudgingly accepted the inconvenience. The only reason, I accepted this inconvenience is that I am addicted to the food! So, all of the dissatisfaction experiences combined, came to end that I will never go back to this location occurred on 1/31/24.

At approximately 6:30 pm, I pulled into the drive thru; I didn't see a staff member in the store for 10 minutes. I know at least the one driver I seen walking into the store was in the building. So, I backed my vehicle and pulled up to reactivate the drive thru bell which was heard again;and waited another 10 minutes, and still, no staff seen. At this time, 20 minutes passed, when a customer parked and walked to enter the store.

She immediately walked back nearing my parked car while looking for another entrance. I notified her about my circumstance of my wait time and not seeing the staff. She said, "oh, really, maybe they are closed because the front door is locked; that would be sad because I had a 25 minute drive to get here to place an order". This nice elderly lady looked into the store via the drive thru window and said, wow, there are 5 people standing around in a circle in the back talking and one is on a cell phone.

She the proceeded to knock on the window. No response as they didn't acknowledge. She made a second knock louder than the first. Still no acknowledgment.

On her third knock being louder than the second one, a young male staff member came to the window and opened it and didn't say hello or utter a word. The lady politely told him "hi, I have been wanting to place an order, but the door was locked and this gentleman was waiting for 20 minutes for his" The employee said "my bad!". At this time, I made him aware of this issue as being completely unacceptable. He said, "sorry, my bad!".

Since, I was paying cash at the store for my app order, I handed him. 86 cents in one hand and two twenty dollar bills in the other totalling $40.86. My bill was $31.86. He took my money to the register and gave me what I thought at the time, one five and four ones and my change of .86 cents.

I was taken aback! I asked him "why are you giving me back my .86 cents?", you just gave me my correct change of nine dollars". He said, "it's yours". I said, "no, it's for my bill, why give it back, your going to be negative.

86 cents in your cash drawer "?. He said, " so, you don't want it"?. I said, "no, it's for my bill". At this time, a woman staff member came in to our interaction and asked what the issue was?.

He said to her, "he don't want his change back, refused"? I explained to her about this issue. He then said to me, "so, you gave me two twenties, so, that comes to $40, so, the $40 dollars payes for everything, your total $38.86 is paid with the $40". I said, "no, my bill is $31.40, not $38.40!, why are you saying $38.40 when we were just exchanging our business with $31.38?".

He said, "my bad". The woman staff member told me, "he entered the amount differently". I said, "okay, now I am even more confused now! How and why did that happen?

I gave him $40.38 cash!. She shrugged and said, "I don't know". At this time, I told him to keep the. 86 cents and kept my what I thought was my $9 change.

They handed me my food and I drove home. After, I consumed my extremely delicious pizza and wings, I sat back and was running that interaction through my head as to why there was so much disorder with understanding? I could only think of one thing! He probably saw my two twenties on my car seat located between my legs and rang up $40 in the register.

I thought, why would he do that before I physically handed him my $40.38? If he in fact did this? this is not an acceptable practice in the customer service industry. I know this, because of my personal years of experience in this industry!

It avoids misunderstandings and money exchange issues for the business and the customer! After, my thoughts about this issue came to rest, I reached for my $9 dollars change to place it in my wallet; I then proceeded to count the money expecting the $9. The total was $8. I then realized his til will be .86 cents over!

It is at this time, I told myself, I can never allow myself to go back to this store to give them my business! The only closest Marco's other than this one, is about a 45 minute drive instead of 10 minutes to this terrible store in Aiken! Since, I was ordering once a week for a long time, I will have to restrict my business to maybe once a month because, to drive to the store 45 minutes away is way to much to frequent once a week. My conclusion to my long winded complaint herein; I know and truly believe, the food quality Marco's
Pizza brand is far beyond and above, the best food I have ever experienced.

Marco's food has made me a loyal customer for life! I brag and tell everyone about the food! I absolutely, love it!. That is the reason, I will continue to give my business to your company AND BE WILLING TO DRIVE 45 MINUTES OUT OF MY WAY!!

I capitalized just in humor to let you know, I will travel far and wide for the excellent quality of your brand!!!

Thank you for your understanding and professional business expectations for your employees to adhere to! I am hopeful, my review will help towards towards employee training as my customer service experience with the Aiken, SC staff is absolutely rude and uncaring to the customer and the Brand!!!
Sincerely, Jim Seeley

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Guest-5483207
Best Customer Service on the Planet !
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I have never been to Marcos Pizza, but my girlfriend, who was sick from an MRI she just had, needed something to eat and wasn't able to drive because of health reasons. She mentioned there was a pizza place about 3 blocks from her townhouse, so I called, and was greeted by a super friendly manager, Amanda Espinoza.

Let me tell you, she took charge of the situation. I said I would be using my credit card and having the order sent to a friend about 3 blocks from the business. She could not have been nicer if she tried. I told her my friend can't bend down so could the delivery driver leave the pizza on the terrace table.

Turned out the driver was super, super nice and handed her the food. I'm serious when I say, it was the best customer service I have received in many years, it was refreshing. The transaction went smoothly and that's due to Amanda's superb customer service and her ''can do" attitude. She is definitely an asset to your company.

My friend loved the food as well, so it was a win-win situation all the way around. I wanted to be sure Amanda was recognized for her outstanding attitude. People are always so fast to complain, but never bother giving a "heads up" when service is excellent, so I'm here to tell you, it was a very pleasant experience. I don't remember the time I called, but the order was on Dec.

31 and it was order #106. The store is 8021 Matlock in Arlington Tx.

Thanks for listening, L. Lisa Bobby

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How Good is Marcos Pizza's Customer Service?

Edwin N Edp
Edwin N Edp
Feels Disappointed | Mar 20, 2024

Marcos Pizza is sum *** they fpt.carrpg

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MaryAnn P Azl
MaryAnn P Azl
Feels Disappointed | Feb 09, 2024

Food was fine but customer service was awful

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Chrislyn Lrl
Chrislyn Lrl
Feels Disappointed | Feb 07, 2024

Received a coupon when I signed up for their app. When I went to use it, it was not available. There was no expiration date in the e-mail. I attempted to call customer service on several numbers with no luck. This has been an extremely frustrating situation.

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Anthony T Zio
Anthony T Zio
Feels Disappointed | Jan 20, 2024

I thought since I have been a Customer for years. Thatvsome would have helped me with the birthday rewards that I was trying to use.

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Jeff D Myl
Jeff D Myl
Feels Neutral | Jan 12, 2024

Never have problem with the pizza it’s just delivery there’s three in my area and not one delivers to my house which is not cool the one on Rayford has delivered to me four or five times and now they don’t want too they use the excuse it’s not in their area of delivery

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Rose W Pfz
Rose W Pfz
Feels Disappointed | Jan 10, 2024

Terrible! I can’t get any help at all.

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Summary of Marcos Pizza Customer Service Calls

4.7K TOTAL
CALLS
01:12 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marcos Pizza?

Staff Question:

  • “Poor customer service”
  • “Issue with manager”
  • “Complaint about manager”

Shipping and Delivery Question:

  • “My pizza was delivered and left on the ground in front my door”
  • “Did not receive reward points”
  • “Haven't received my order”

Product/ Service Question:

  • “Poor food”
  • “App not working and on hold forever”
  • “My pizza was burnt and terrible”

Employment Question:

  • “Former employee of Marcos with information about drug and alcohol use with some of the employees at Marco's”
  • “Need my w2”
  • “W2”

Payments and Charges Question:

  • “To complain about the app and the store not honoring a coupon when the app is not working”
  • “Coupon code not working”
  • “Fraudulent charges”

Request for Information Question:

  • “Looking for the phone number for my local HR.”
  • “Question with problem doing a guest survey”
  • “I need to talk to her to get my w2”

Refund Question:

  • “Refund”
  • “Ordered pizza bowl order was wrong/refund was not given”
  • “I need a refund”

Account Question:

  • “Can't reset my password”
  • “Driver app password change”
  • “Order on my account”

Cards Question:

  • “Gift cards”
  • “Lost gift card”
  • “Gift card problem”

Website/ Application Question:

  • “Losing eyesight and cannot maneuver website”
  • “Marco's site impossible to give feedback. And no QR code on receipt I have issues with order.”
  • “App issues”

Activation/ Cancellation Question:

  • “Cancelled order”
  • “Verifone pinpad activation”
  • “Order cancellation”

Return/ Replace Question:

  • “Can not change address”
  • “There was hair in my cinna squares on mg saud they'll replace it then when i tried to retrieve my replacement the other mg said they have no knowledge of this and wont help me without pictures”
  • “Replacement”

Other Question:

  • “Bad business”
  • “Refused to make order”
  • “Problem with my order”

About

Summary

Marco’s Pizza is a US pizza company headquartered in Toledo, Ohio. It was founded by Pasquale Giammarco, a native Italian. Currently, Marco’s Pizza operates 800 stores in 30 states, Puerto Rico, India, and Bahamas. Its menu offers specialty pizzas like Meat Supremo, Deluxe Uno, Chicken Fresco, Hawaiian Chicken, as well as antipasto salad, chicken Caesar and Greek salad, meatballs, chicken wings, cheesy bread, chicken club Tuscano sub, ham and cheese Leonardo sub, and more. Toppings available are grilled chicken, tomatoes, anchovies, black olives, pineapple, ham, classic pepperoni, cheddar cheese, ground beef, jalapenos, feta cheese. Marco’s pizza restaurants operate from 11am till 11pm.

Marcos Pizza reviews and complaints

Marcos Pizza is ranked 46 out of 440 in Fast Food category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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